I've been using this gym for 2 months and I think it's great. I've actually gone to the gym more days in a month than I previously did using other gyms.
It's clean, never crowded and has a great assortment of gym equipment. Equipment never has a service sign on it.
I love the dry and wet saunas.
Staff are friendly and welcoming.
Down side is the small parking lot during high peak gym times. Also, its more expensive than LA Fitness, 24hr Fitness and Planet Fitness but it's worth it. Those gyms are over crowded disgustingly dirty and broken down old equipment.
I’ve been a member here since December of last year. This is a trustworthy review.
Is the gym perfect? Not all the time, but is close to being perfect. The pool was closed for over a month for maintenance - waiting for parts to arrive from Italy, something out of their control. Most recently the heater in the pool wasn’t working. However, the management ensures that the things that are broken, get fixed and not stay broken. Things break - that’s just a fact of life. What they do next and the resolution time is what counts. What could help is letting members know upfront at the desk that something’s broken, rather than walking in, getting ready, taking a shower, getting one foot into the pool only to know that it is ice cold water. That was not a pleasant experience.
I would rate the pool a 9/10, the Jacuzzi 10/10, the steam room 10/10, the sauna 10/10, the showers and dressing rooms 10/10. The gym equipment 20/10 (yes a 20 on 10 because it is that good!).
The staff at 425 Fitness Issaquah have skills you cannot teach a person. Coming here after a long days work feels like coming home, where you are warmly welcomed with smiles and where people know your name. It’s not important that they know my name, but it goes a long way in making me feel welcomed at the gym.
The staff are kind, polite, helpful and welcoming. The facilities they’ve got at this gym is unparalleled. I’ve met folks who have multiple gym memberships, who’ve been coming here for many many years. They choose to drive over 1 hour to 425 Fitness Issaquah, just because they like the gym that much! The staff would receive a 100/10 (Not a typo - a hundred on ten).
A special note of appreciation to Robby. He is all the good things about this review and much much more! He sets the customer service bar HIGH, and raises it for all he works with. He’s got a super bright future ahead of him!
I am absolutely grateful to be a member of 425 Issaquah. If you’re on the fence about joining here, come in, ask for a trial. You will not regret it.
