High quality teachers and awesome admin. My now 7.5 year old has been learning to play the ukulele with Curtis Thompson for 2.5 years so far and, while there have been ups and downs with her willingness to practice, she enjoys her lessons with him. He is upbeat and great with children. About six months ago we added in voice lessons with Kristie Werner--another awesome teacher who is great with children. Combining voice and ukulele has been a joy for my daughter. Having such great teachers has made scheduling make-up lessons a little challenging because they are so popular. The school allows make-up lessons to be scheduled with any teacher in any location, but I found the teachers' schedules to always be full when we were available. This means that make-up lessons can accumulate and their policy is that make-up lessons can only be used while you are still paying your month-to-month tuition (so you can't use them to continue the regular lessons once you've decided to stop), there is no refund for them, the teachers don't get those funds if the make-up lesson isn't booked, so the school gets some free money if you can't use the make-up lessons before stopping regular lessons.
The admin at the school have always responded in a timely manner and been willing to help out with any changes or concerns as best they could. It is a wonderful music school with a questionable policy on missed lessons.