Josh J19 days agoFrom
Can not get a call back from sales team regarding replacing equipment after TWO MONTHS of trying and escalating to various managers. Been using 8x8 for almost 4 years and the dreaded feeling of having to reach out to them if you need anything is the worst. Customer support is based overseas - but can’t even reach the local sales team when you want to spend money! The reviews here and on the better business bureau (plus the lack of response from the company on any of them), speaks volumes. We will be switching services. AVOID AT ALL COSTS.
blue light19 days agoFrom
transferred to 8x8 aug/sep 19. not impressed, i have asked repeatedly as to why my phones MULTIPLE TIMES DAILY are not registered? Now my ported numbers are getting spam calls 5&6 times a day. I will move my service once my obligation with 8x8 ends.
My Thoughts19 days agoFrom
We have used 8x8 for years and while service and function have been acceptable the customer service is horrific, probably one of the worst we have come across. If the fix is not a simple read the article fix they support team will disappear. Then you have to spend weeks begging for assistance. No matter when you call the supervisors are in meetings and will not call back. Would recommend reviewing other options for your VOIP provider as there are many that appreciate your business.
