We don't feel confident in this mechanics work AT ALL. I came here about 6 months ago needing both CV axle shafts replaced and paid for this service accordingly.
So, a couple of weeks ago we were on a road-trip and went around a sharp corner and CLUNK! something in the bottom of the car has completely fallen out. Luckily we were going slow and stopped straight away. After investigating it, we noticed it was the left CV axle shaft that came apart, as per the pictures below.
So we had to get towed quite a way to the only mechanic that was open on the public holiday, the other mechanic was extremely helpful and noticed as soon as he saw the damage that someone did not do their job properly at all. He only needed to see that the axle shafts were brand new and had already come apart to realize this. The mechanics at Ninth Street Auto, did NOT torque the bolts in and didn't implement any lock-tight. The mechanic that helped us recommended us to go back and get compensated for this as he himself stated, "If a customer came to me with a repair I did and it looked like this, I would reimburse them 100% for their troubles and fix it with my fullest apologies".
However, Ninth Street Auto Bend reacted quite the opposite. We called up for an appointment and Gordon said to come in and they would have a look at it, but defensively pointed out that axle shafts don't need lock-tight unless you didn't want them coming out. What!?
This morning we finally got in for an appointment and presented the pictures and the other mechanics statements on how their mechanical work failed. Gordon got one of his workers on the job and they finished within an hour, seemed easy enough. He stated yes that they didn't torque or lock-tight the axle and that they've done it now, he also reimbursed us ONLY for the work the other mechanic had charged us to fix their mistake, refused to reimburse us for the expensive towing fee or the previous labor that failed.
He assured us that the bolt that was stuck in has been taken out and that both axles are in good condition now. However, upon reviewing the receipt we noticed they only fixed the left side, the side that had already fell out. I called up and asked him to clarify this, and he stated that they didn't replace the right axle to begin with so that side was never under warranty for them to fix. Really? The receipt from 6 months ago says otherwise and I paid for BOTH parts. Gordon was increasingly defensive on the phone, he wouldn't hear what we had to say. He DID NOT apologize for ANY of the inconvenience or the danger they put us in, and now we only have one side torqued and lock-tighted, and will drive with the anxiety that the right axle could now fall apart at any time - which is extremely dangerous and could cause a major accident if this is truly the case.
We feel like we're being punished for going back there. They state they have a warranty on their parts and their labor but they make you feel like you're the one in the wrong if you were ever to use this service. All we wanted was to feel secure and safe when we drove off the lot, now we feel taken advantage of and pushed aside.
Attached are photos of the damage and the receipts. I encourage everybody that uses their services to double check your receipts and that the work hasn't been negligently handled. I sincerely hope no one gets hurt from their work.
EDIT: Google Reviews won't let me upload the photos so I will upload these on a Facebook review.
