A A Travel

I used these guys 9 years ago for flight arrangements for a one year internship to Japan. All was well until I needed to come back. I don't remember all the details now, but it's enough to say that they basically screwed up my open ticket and I had to pay thousands of dollars to get back home. They blamed the issue on Delta, who blamed the issue on A A Travel (and back and forth). I can't tell you how many emails and phone calls I had to make before finally giving up and shelling out... I think it was $2,700... which was not money I had at the end of my internship. I came to the conclusion that it was indeed A A Travel's fault, as Delta had said. I had emails that backed up my case. I contacted the BBB and the manager Ken called me, infuriated. It still never worked out for me and now when I look them up on the BBB website I can't even find a record for them. The initial deal was a good one and I would have given them 5 stars for that, but the lack of customer care when things go wrong pushed them way down to the bottom. If your ticket is very simple you might consider them to get a good deal, otherwise stay away...

Customer service not good. Our travel agent hung up the phone when there was a problem with authentication and also yelled.

Where is the option for 0 stars? Why can I only have 1-5 star options? If you're looking for a really bad experience, A A has you covered. How unpleasant is it? I believe your curiosity this time will only leave you dumbfounded. At the same time, I will also tell everyone I know that this store cannot be entered. Finally, I hope GOOGLE will give us an option of 0 stars or - stars, so that I can revise my review, thank you.

Customer service not good. Our travel agent hung up the phone when there was a problem with authentication and also yelled.