My girlfriend and I went into A step back in time to ask a couple questions about her watch that she had serviced there a year or two ago. She also had some questions about a watch needing to be pressurized after a battery replacement, which they did not do, she just wanted to be educated. The owner was somewhat informative, but then his wife started to chime in and was incredibly rude because she was misunderstanding my friend’s questions, since she just wanted education before she went to the store that replaced her battery. I have been a customer of A step back in time for several years, they have worked on my watches in the past. They are often busy and there’s a weird energy in their shop. So I started to go to Watch zone in Aliso Viejo, much more friendly, and more affordable. The wife’s attitude just lost my friend’s business and my business, and hopefully anyone who reads this review. There are other options for people who need to purchase used or antique watches or have them repaired.
