Insurance agency
UnclaimedAAA Antioch Branch
00 Likes
Primary Location
Amenities
Accessibility
Wheelchair accessible entranceWheelchair accessible parking lot
Today I went to AAA to renew my DMV tags at the Antioch office. Both the greeter and the person who took care of my DMV renewal were great: friendly, knowledgeable, and they made my visit very pleasant. Wonderful experience because it's such a hot day, and their reception was so comfortable - and practically no waiting time. = Using the AAA phone app, tow truck was sent to Brentwood in southern California:
My older Saturn SUV broke down in the left lane of Lone Tree by the In and Out Burger late on Sunday morning. I found that in the future, I need to speak to a person to arrange towing. Using the app, on my phone, they sent the tow truck to Brentwood in southern California - there was no way that I could find in my anxious condition to figure out how to put in our zip code. The police officer arrived quickly, and he contacted AAA for me. Once the tow truck got there, the driver was very efficient, quick, and removed my car from amongst all the late Sunday morning traffic to a local auto repair business.
Tried to get a quote from walnut creek, no luck after 24 hours. Tried to call and ask a question about documents. Couldn't reach anyone. When I show up, the building is full of human beings that can answer questions. The agent at the receiving desk says "oh that's weird, I just got off the phone with someone." Excellent thing to say to someone, like I'm so unaware that I can't place a phone call. Like nothing I've done in the last 48 hours makes any sense. I called you guys for answers and it's not stupid of me to expect a human being to answer instead of some garbage, dead-end AI.
Yeah, it is weird to have to jump through 5 million hoops just to ask a single question. I drove all the way to your location to ask this question because 3 SEPARATE BRANCHES COULDNT ANSWER THE PHONE AND ANSWER A SIMPLE QUESTION.
No business without direct lines to customer service should even exist.
Atmosphere and employees were great. Was upset to find out about insurance increase. Also everyone should know Ca is an at fault state. Even if you run over something in the road on accident, if you claim it on your policy they will give you 1 point on your DL for 3 years. Awful..
