The couch I bought (Ferra 3-piece Fabric Sectional) causes my throat to itch and I start to wheeze. I thought it would air out and hopefully it would get better but it never did. The other alarming part for any customer is the lack of response from Abbyson. I have gone through the chat and email numerous times only to be completely ignored. I’ve started new emails and used the original chain from when I bought my couch. I also got an auto reply when the chat was closed that they would respond to me…never did. I would 100% avoid this company because regardless of your issue they probably won’t even address it. I asked them what they treated the couch with and how it was stored and zero reply so that is fishy it itself. Maybe they have treated their furniture with toxic chemicals and they refuse to address it? You don’t want a company that refuses to resolve problems especially when it comes to health concerns.
The couch material isn’t soft to the touch it is kind of like canvas material. The couch is firm. The look is exactly as pictured but I wish it was deeper. You definitely can’t cuddle on the wedge.
Also if you respond to this review with “please reach out via phone or email, and ask for the Customer Service Manager her at Abbyson - we're here to help.” I obviously have reached out around ten times and you don’t respond. Very inexcusable.
I purchased sofa set for living room and 6-piece bedroom set from Costco Abbyson Living. I like the product and saved great amount of money compare to local stores. Delivery is always on time and done with great care. The quality of products is far superior than compare to local store furniture. Their customer service is great and willing to help at every steps of your order. If there is something wrong, they are very supportive to solve the issues. I am totally satisfied with their service as well as their product. My family love all the furniture that we received from Costco (Abbyson Living Product) and will look for their furniture for our future needs. Highly recommends for everyone for Abbyson Furniture Products.
