I was given a time window of 12pm to 3pm for the movers to show up with 30 minutes advance notice. By 3:00 I had not received a call and called the dispatcher. He told me it would be another hour. An hour later I had still not received a call and once again called the dispatcher. This time I was told that it would be yet another 1.5-2 hours before a truck could arrive, if not the next day. After two hours I had once again not received a call and called the driver myself. He told me it would be yet another 20 minutes. They showed up at 6:30pm, 3.5 hours after the end of the window I was given, and with no notice.

The mover's themselves did a great job, but if you want service the same day that you agreed upon you will have to call and pester the dispatcher endlessly. Rude, disrespectful, and unprofessional. I only rated two stars instead of one because the movers themselves were polite and fast.