My partner brought her car in for a Smog test, and ONLY a Smog test. This took over an hour because they took it upon themselves to check her belts, battery, fluids, etc and print out $1000s in attempts to upsell her on a bunch of maintenance, much of which is nit necessary, had been done recently and the parts were fine, or in the case of wiper blades or fluids very easily done by a regular person. they assumed because she's a female she wouldn't even know that. the woman working there even suggested she get a male relative to do her wiper blades for her. Anyone with hands that function normally can do that.
They also left some kind of plastic panel dislodged that she noticed and reattached.
And again they were not asked to inspect for needed maintance, they were not asked to take up all this extra time, they were asked to do a simple Smog check, but thought they could sucker her into a bunch of repairs. This is a very sleezy move to attempt, not to mention insulting and disrespectful.
They gave her this 5 page printout of all the maintenance she needs cause they have no records of it. Hey - that's cause you are NOT her mechanic! And after this experience you definitely never will be. I attached a photo of just one of the pages of stuff they recommend, which no one asked for and again most of it is because they have no in house record. you're just nearby and had an available appt for a simple Smog. I've never had an experience getting my vehicle smogged where they try to upsell me on a bunch of repairs, even once when a belt was making a loud sound and did actually need replacing. It's absurd and I'm writing this in her stead cause she isn't one to leave reviews but people should know.
Oh and during the Smog check her radiator cap somehow vanished, even though she knows it was there recently and shes been driving it around just fine. they tried to charge her for one which she refused.
