Jorge Barrera11 days agoFrom
It’s ridiculous how they charge you a $25 visit fee and over $150 labor fee for every 30minutes they’re here to fix a technical issue with the cameras. Literally, there was a malfunction with the cameras they installed and I have to pay for their system being messed up and malfunctioning. No wonder they put you under a contract, making you pay 75% of what’s remaining in order for you to leave..
Kunda Chabala11 days agoFrom
Since installation in August 2023 to March 2024, my ADT cameras have been either sleeping and saving battery, or not available. Numerous complaints have been made to customer services but each time they have sent technicians demanding payment for visits and not fixing the problem even after fitting their own booster. All this time they have been buying time so that after 6 months I get charged for cancellation. I have honored my part of the contract by paying my monthly dues timely. They have breached their part of the contract by not providing the services I have been paying for. They are demanding over $2,000 if I cancel. How fair is this? Why is it the customer who has to suffer the cost when they are the ones at fault? This is clearly daylight robbery and bullying with no shame at all.
