Seth Jayne4 days agoFrom
Avoid ADT. Moving and just tried to cancel service. Spent over 30 mins on the phone being transferred from one person to the next. Seems like part of the strategy to get you to give up on the cancellation so they can charge you for a service you don’t use. Will file with BBB. This may be even a class action law suit? If you are an attorney reading this review I would be happy to be part of the action. Avoid at all cost!
Amber D4 days agoFrom
Total scammers. Scammed my mother and when I helped her realized it, and she canceled it before the deadline, they refunded her then immediately charged her again. When we realized it we called and after being hung up on 3 times finally got someone to confirm the cancelation. So cool...not....when she got her bank statement at the end of the month it showed they never did reverse that charge. So called again, got hung up on only 2 the other times they did not even answer or return voice-mail. Called the company directly instead of local store and they refused to refund her Completely because she was a member for not even 2 day so they got her out of her contract but refused to refund the original agreed amount, the 99 installation fee. Watch out for all those sales people will say anything for a signature, fair warning with this company, protect your signature.
Patrick Dunbarr4 days agoFrom
I wish I would have seen the reviews before we had the Defenders, dba Protect your Home, come out. The supervisor on the phone, Roy, promised us 3 cameras, 2 smoke detectors, 15 door and window sensors, etc. The installation fee was $99 which I paid over the phone. When the installer came out, the cameras were "out of stock", but he installed the rest of the system, and had to charge me for the smoke detectors because "I had run out of equipment credit", which I paid unwillingly. When the cameras came in, he would return and install them no charge. Told me to call next week to arrange for the cameras to be installed. When I called today, I was told it was going to be $299 for installation and I would have to pay for one of the cameras since they only give you 2 free. Livid doesn't describe it! I can't cancel now because it's one day over the 3 day cancel period, which Drew told me didn't matter because I did not get the cameras yet. I did get credit to get the third camera after talking to a supervisor but I still have to pay the mandatory $299. This is is very upsetting and I am going to BBB and Yelp to maybe prevent someone else from getting taken.