Advance Auto Parts

Chain stocking a wide variety of automotive parts & accessories such as batteries & oil filters.

I have had nothing but pleasant experiences here. My past three visits are perfect proof. I came once in the pouring rain in need of a new battery, having driven on a jump start for three hours with a van full of family and a dog, after a long weekend. I was in no mood for niceties and the guy who installed the battery did so quickly and efficiently while I trudged through the downpour next door to buy groceries. I returned a few weeks later because that same, new battery was quickly dying. Upon testing it Tanya immediately showed me it was a dud - absolutely no attempt to hide the fact that I'd bought a lemon battery - and got me set up with an in-guarantee replacement battery and installation. I was out the door within 25 minutes. Then, a few weeks ago, I went back again in fear of a dying battery in a different car. The same two folks - Tanya and another - were working, and they quickly got my battery tested again, at no charge. It turned out to be fine but, if I had needed to replace the battery, I wouldn't have hesitated to slap the debit card down and have them install whatever they recommended. They're honest workers and always deliver a fast, pleasant experience. It doesn't hurt that they supply my favorite mechanic, Tim, across the street. Chain stores and mega companies are a dime a dozen these days but this really is a great place for whatever auto needs you have.

Normally if I can I order online and pick it up at the store. Saves me time if it needs to be shipped, but Advance Auto always has me hooked. I've always had a decent customer service experience too. Even when I've made the mistake of buying the wrong part. I appreciate that the guy at the counter still helped me.

Very poor customer service. My husband went in to buy an oil filter and stood at the counter for 10 minutes. No one acknowledged him or asked what he needed. Finally ignored him although they waited on customers who cane in after him. Eventually walked out and made his purchase elsewhere. Won't go back.