Advanced Spinal Rehabilitation

I am recovering from shoulder surgery and have had 4 therapy sessions here to date. All the therapists have been very good. This morning I woke up sick and called to reschedule my afternoon appointment. The woman who answered the phone was curt, rude and unprofessional. She immediately told me they had no other appointments this week and ask if I was sure I couldn't make it. Her answer was so quick there is no way she had time to check the availability of other appointments. I told her no I was sick and I would just pick up another appointment next week. She persisted asking me again if I was sure I couldn't make it. I repeated no that I was sick, then she asked again in a very snide tone was I sure I couldn't make it. I said yes I was sure and she told me I would have to pay a cancellation fee. "It's in our policy." She informed me. OK, perhaps it is in the policy, however it makes me wonder how many patients have been badgered into coming in sick by this woman then being treated in common ateas with other patients. I have cancelled the remainder of my appointments and will seek care elsewhere. Sorry I did not get the woman's name, but with an attitude like that I'm sure the entire office knows who she is. Customer service training is definitely in order.

I was referred to ASR as part of a workman's comp claim. It was my first time doing physical therapy and I was very happy with the care I received from this office. The front desk staff person is super sweet, and my physical therapist, Raymond, was professional and cared about me as an individual. I would recommend ASR and Raymond in particular to my friends and family. Thank you ASR for taking care of me.

Dr. Solis is amazing! My daughter had extreme back pain, he was able to get her feeling better after the first appt. He has great bedside manner and really cares about his patients.