drove 40 miles today March 23rd to this dealer at 10:30 am All information on the building and on there web site says they would be open. No open sign, doors locked and no one was there.
I've bought three cars and Keith was honest, helped me get manageable payments. Always friendly. If it's not right, take it back! They work with you! No complaints on all three rigs! Update: I've had the last car I bought from Keith for 2 1/2 years now. Still runs great.
Please stay away from this business. We have been loyal customers for years, never missed any payments. This business refuses to act honorably and instead argues, yells, degrades and challenges physical violence instead of taking accountability for mistakes. Keith Carpenter is a dishonest business manager who puts on a very good facade. Prices are too high, interest rate is too high, owner does not negotiate prices (even if you're a loyal customer), and vehicle quality is subpar.
Reasons I am upset include: •Lack of professionalism on the phone •Unwilling to listen to concerns •Instant willingness to argue instead of resolving an issue •Surprise charges when picking up plates, even though we pay title and licensing fees upon signing documents •Unwilling to refund late fee for payment that was made one day late due to Autopayment card expiration •Negotiating for a vehicle priced $2000 over blue book value and being offered $100 off •Selling us a Ford Flex that leaked through the sunroof and refusing to have any accountability, arguing that it wasn't his problem. Our son noticed glass was damaged on roof before we drove away with our purchase. Keith did fix the glass, but would not take responsibility for dents and multiple leaks that were in the exact area as the damaged glass •Unwilling to lower interest rate after multiple purchases •Not transferring a title for a trade in to Affordable Auto's name, instead selling vehicle with same plates and old title. Meanwhile, new buyer drove around for a full year with a vehicle in our name. I called 6 months prior and was assured this was resolved. New owner finally went to swap vehicle in his name and Keith was unwilling to help. •Exhibiting misogynistic behavior towards my wife, yelling, speaking over her and suggesting that her reason for being upset was something other than our concern.
