Great place, lovely decor and high quality furnishings, I love the Vancouver Cheesecake with mango sauce
The men's restroom has a metal plate cover on the wall and another cover around a water line which both have rust stains and need some vigorous scrubbing with a mild abrasive
The floor drain looks like it needs to be unscrewed and properly cleaned.
Optionally/additionally, the sign in there on the door could be more professionally done to match the otherwise very nice furnishings of the room. Note: despite my criticism, they have a very nice bathroom
I ordered a cake online late at night and realized after I had selected the incorrect date for pickup. My bad fam. I called immediately the next morning and spoke to a very nice lady, explained my error and asked if the order could be deferred exactly one week for the pickup date. Since the order was placed so far in advance of the original pickup date she said "it's no problem at all". When I asked if she needed my order number or anything to write down with the details she said "no" and that she had my name and would look it up in the system. Order placed on a Tuesday late, called Wednesday morning super early before the place even opened to defer the Friday pickup time, wonderful experience at the time and she was very very nice. I assume she was a baker. I guess however it slipped her mind or the message didn't get passed along. Things happen and I am sure the baker just got busy and I wouldn't normally complain about having too much cheesecake in my life. Although I do need to fork out more dough for another cake for the right day now so that sucks because this one was pricey, but again, she didn't mess up my kidney transplant.
Saturday comes around. I receive a phone call from a scary woman who angrily demanded to know why I hadn't pickup up the cake the day before. I explained that I had called and spoken to someone at the beginning of the week, and they had informed the order was deferred as discussed. The disgruntled woman on the phone snapped at me for not being able to hear even though she called me and chose to do so in a loud space which I found an odd thing to do since I could not make her go somewhere appropriate to place her outgoing scathing phone call. She said she would need to "talk to the owner" to see if anything could be done. She provided zero remedy or even hope of one. Since they already had my nearly $100 and she gave me no hope that anything would be done about their error, we dropped everything and met the scary lady's demands and picked up the order to avoid being out the money. When I arrived to pick up, her demeanour was the same, very scary. The other two girls working looked terrified of her too. They were lovely and should find a better job to escape the scary lady. Get out of there ladies it won't get better! I asked one of them for contact info to follow up because if this were my business I would want to know someone is scaring off my customers but they had to ask the scary lady herself and I shared with her that whoever had called me had a terrible attitude. She immediately became aggressive and identified herself as the caller so I shared the same feedback with her directly about her attitude. She initially blamed it on not being able to hear but we could speak just fine in person and she presented exactly the same, miserable and angry and completely unwilling to help. In hindsight I should have offered her some cheesecake to cheer her up since I now had ten pounds more than anyone could possibly eat because the event wasn't for another week and now I had a megaton of it. I asked for follow up but after perusing other reviews and seeing responses from the owner I am not surprised they did not reach out as they do not seem to care. Many other excellent bakeries around, go somewhere else and avoid the scary lady and poor communication.
