I was told on a friday morning at about 9:50 am my pain med was in stock and would be ready within an hr or so then when I didnt get any text updates I called them kept getting automated message pharmacist busy right now try back in 5 minutes etc finally I went down there after not being able to contact them via phone I I sent my husband he arrived there shortluly before 1pm several hrs after my morning call telling me my prescription would be ready. When he arrived he was told they didnt know what I was talking about and by the time I could contact my dr to get this sent to another pharmacy my dr had left for the day. I was told my medication was not only out of stock but in a shortage and they didnt know when they would get it. I have chronic pain I have a handful of very painful conditions this medication is urgent. It's not one that anyone should ever have to get cut off of cold Turkey. I was out of my medication and it was a friday They wouldn't even try to give me a partial refill they avoided my question and said they didnt have any of my medicine He said it felt very strange as if there was something they weren't telling us maybe they filled someone else before mine etc but I didnt even recieved a text or phone call. I should add He said they kept looking at one another as if they knew something we didnt which seemed really sketchy. Since I was unable to reach them they didn't make it easy either I'm in milton Freewater. I will go somewhere else where I feel I'm treated like a normal human being. I understand being out of a medication but don't tell your customers one thing then change your story later and in this kinda case not even call the person. This is the kind of mistake that can have dire circumstances
12-1-23 I am keeping this Review here but I am adding to it and changing my Star rating and this is why. We all can have bad days and we as humans act towards one another poorly because of that. I am not going into details but Tyson at Savon helped me understand this. So, be patient and understanding to each other. Act kindly even when it is the hardest.
I have understood the short staff due to the pandemic, however after over a year the poor customer service that I received today and the hoops that had to be gone through to find out they didn't even ran my prescription through my insurance was the final straw. When employees feel they do not have to have any knowledge to their app, or even how to verify information there is a larger problem then short staffed.
