Primary Location
Amenities
Planning
Accepts new patientsAppointments recommended
Accessibility
Wheelchair accessible entranceWheelchair accessible restroomWheelchair accessible parking lot
Amenities
Restroom
Parking
On-site parking
I just moved to California from Arizona and do not have a family doctor yet out here. I called to set up an appointment with Dr. Prattes as a new patient but unfortunately didn't even last 2 minutes with whoever was on the other line representing the office. I called specifically to get the T-Dap shot, being 7 months pregnant and needing the shot. The guy on the phone just argued with me and was disrespectful just stating that no insurance covers the tdap shot and that he has never heard of insurance covering the shot. I'm not the person to argue so i just simply told him my insurance did cover it and my other family members back in Arizona have recently received the shot with it being covered by our insurance, and that I will just call to look for another doctor. Very frustrating and never had a doctors office treat me like that! More than happy to be a client elsewhere.
I HAVE NEVER BEEN TREATED SOOOOO POORLY! It should be NO stars!
My prescription for a NON narcotic water pill required for a 30 yr old ademia condition (I retain 7-10 lbs daily) and I was completely denied due to needing an office visit. No no courtesy call, no explanation, No reminder of any appointment!
The VERY understandable, I requested enough to get by until I can come in a week for an appointment. (standard practice) THE LADY (the Dr.'s wife) RAISED HER VOICE TO ME and became INCREDIBLY RUDE!!!
I AM THE PATIENT ! THE CUSTOMER! She told me "we have too many patients and we're NOT YOUR babysitter!" "we figured when it wasn't refilled you'd call us" !
I asked her what was going to change in a week??? Dr Prattes hasn't even taken a blood test in over 2 years?! I haven't a physical or an EKG for an preexisting Mitro Valve Prolapse EVER in 4 yrs! I'm 53 years old.
When I called back his WIFE that yells at me again, back peddled and lied to me regarding contacting me for an appointment ..."we called you and your phone doesn't accept calls" (impossible! it's my work cell with voicemail! and she could not verify? She REFUSED to allow me to speak with MY physician! I explained that I needed to speak with MY doctor. She flat out refused, stating " I am his wife, and I'm not going to let you!"
Stay away from this office!!! They are only concerned about the office visit and co pay! I've filed a formal complaint with the California Medical Association.
HORRIBLE !
