Party equipment rental service
UnclaimedAlexis Party Rental
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Primary Location
Amenities
Accessibility
Wheelchair accessible entranceWheelchair accessible parking lot
Our first rental company fell through and so we had to ask for tables and chairs from Alexis Party Rental quite late in the game (just about 6 weeks prior to the event!). They worked with us to make sure everything would be taken care of, which was a huge relief, and everyone we spoke to in person was very nice and great to work with. Even though we were cutting it close with our order, they made sure to reassure us they could take care of everything. We were also able to make small adjustments to the original order throughout our planning process, which was very helpful as a few different things came up or changed in the plan.
Our reception venue was the Seymour Marine Discovery Center, which has worked with Alexis previously. If you happen to be considering the Seymour center for your event (which I also highly recommend!!), don't waste time looking anywhere else, book with Alexis!
Communication was lacking at times (most emails unanswered until multiple follow ups, most questions ignored in emails) so it was tricky to get everything down in writing. In the end, it didn’t matter, and they pulled everything off great - just a bit of added stress not having our questions and concerns addressed in writing.
The pricing is fair and they did a great job delivering everything to two different locations on our wedding day, one was the ceremony site (Wagner Grove at Harvey West Park) and the other was the Seymour Center. They managed to arrive a little early on the morning of the ceremony to deliver all of the benches for the ceremony and it was much appreciated to have their help!
I wish I could give Alexis Party Rental a negative star review. In the beginning of our experience renting from this company, it was great. This was until I received a call from the owner Margie 3 months after we had returned and had a contract stating, "payment charged after return of items". Margie called stating that they needed payment...I was slightly confused since I thought everything had already been charged and closed since so much time had passed and the contract had specific information on it that stated when payment would be charged from the CC information left on file. When I asked for some additional detail as to why we had not yet been charged for our rentals, Margie explained a very long and confusing story that she was not to sure was related to my rental contract or not… as that lead to more confusion I asked her if she could double check and see if it was actually related to my rental contract or not before we continue (since I don’t want to be charged for something that may or may not be linked to me) and to get back to me when she’s more sure of the facts. Margie became very aggressive with me and told me that she "overshared information with me" and threatened small claims court when I was just asking for clarification since it’s been THREE months past the event we used the rental service for. While being threatened with small claims court, I tried to explain to her that since the charges I had already thought were charged, I would have to check with my partner (the persons who’s CC # was left on file so we can check the records to make sure nothing was charged before we pay)… Margie then told me to “stop while I'm ahead and she will see me in small claims court” and hung up on me. I attempted to call back and was told 2x by another representative at Alexis Party Rental that Margie would not be taking my phone calls. A couple days later I received an email from Margie about our outstanding balance with the contract attached. I replied to the email requesting some clarification as to why we were not charged as the contract stated we would be and requested clarification on a couple pieces of the contract that didn’t make sense with the dates. Till this day, I have still not received a call back from Margie or clarification of this information over email. I would love to settle this balance, but need to clarify specific information on our contract before doing so.
Do not use this rental company unless you are interested in contracts that don’t hold true to what they say, or if you want to be verbally abused.
