Primary Location
Amenities
Planning
Accepts new patientsAppointments recommended
Accessibility
Wheelchair accessible entranceWheelchair accessible restroomWheelchair accessible parking lot
Amenities
Restroom
Parking
On-site parking
The dentist seems friendly. He examined my kids quickly and fixed my daughter's filling quickly (in 10 minutes). My son didn't even get an x-ray but he claimed that he needed 4 fillings, which to me is whatever since he's the expert. I'm going to get a second opinion. We also saw a previous dentist not too long ago so I'm not sure why the difference in opinions.
The receptionist is horrible (one of them). She has glasses I believe and is arrogant and lazy. My son has autism and is qualified for Medi-cal insurance as secondary insurance and we have DeltaCare Dental as our primary insurance. I told her that Medi-cal should be able to cover what wasn't covered by my primary insurance. She kept "lecturing" me about how it doesn't work that way since dentists are only allowed to take one insurance. Because of this, I had to consult my friends under the same circumstance as me and called the Medi-cal to confirm this. I then 3-way called the receptionist with Medi-cal and they confirmed that my son is eligible for coverage for whatever wasn't covered in my primary insurance. The receptionist then said she will apply to get authorization.
I called back a few weeks later to see what the status was and she said that she hadn't heard back. I thanked her and said that I would call back again in a few weeks. I called back again to see what the status was and she gave the phone to someone else and back to square one. The person on the phone explained to me that they are only able to take one insurance and she claimed that DeltaCare is under Medi-cal. I told her that DeltaCare is my primary insurance.
Anyway, the receptionists don't know what they are doing and just because they speak loudly, doesn't mean they are right. She didn't bother to update me or find out how the system works. I feel like they discriminated against my son because of his disability even though they claimed to work well with people with disabilities. They just wanted to bypass the insurance system and get the cash from me. I am finding other dentists that will better accommodate us.
If you have kids with disability, please do not go here. It will give you a lot of anxiety.
My wedding day was just 3 weeks away and it had been at least 10 years since I been to a dentist ( I know, that’s a very long time😬). I didn’t expect for the staff to be so sweet and the doctor even sweeter. This place is organized and professional. By the third visit my smile was already looking so much better. I was received without any judgment and could not be more grateful. I get to exchange my vowels this weekend feeling more confident thanks to Alhambra Garfield Dental.
