Aliso Viejo Regional Center

County government office

Unclaimed

(800) 281-9799

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Primary Location

Main location115 Columbia Aliso Viejo California 92656 US(800) 281-9799

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Customer Reviews

2.5

3 Reviews

Emily Estrada3 years ago

From

If I could give negative stars I would. I cannot believe how unhelpful and unwilling to provide information this place and its workers were. To my understanding that is what this place was made for. Medical and General Aid assistance to provide help or at least give information to citizens who are in need. I wasted a entire day when I could have done this at home. I came to this place because I was told by a worker to do so and i would get the help I needed. Perhaps the workers who attended me thought I was not in need....? Perhaps they judged me by my appearance...? My my has this world become so one sided... ! Please explain to me why you are open to the public and getting paid to tell people that you cannot help them because of “social distance rule and pandemic and regulations”. Those were the words of the so called “social worker” who I spoke with used. My reason for this huge statement is to make my point and hopefully someone hears or read it!!! Honestly close the doors and put a sign on your front door! We shouldn’t be wasting our tax dollars on paying people to tell us they can’t help us! I just can’t believe that this woman is getting paid to be rude and useless. I could have done this from home and wouldn’t have had to deal with this unproductive useless experience. So unbelievable! She acted as If was a major inconvenience to her. I’m sorry lady I apologize. I thought you were working and getting paid? I suppose I thought wrong? You must be either doing charity services or working for free are are frustrated and over it. I guess.. that would be the only reasonable explanation I can come up with that would makes sense...! Oh I forgot it’s 2020 things and people suck! Lady, You should feel privileged and lucky that you still have a job un like many of us who have been affected by the pandemic that has created these unpredictable and unwanted circumstances. This is so basic. We’re we all taught as children to nice and treat people with respect and kindness. This shows absolute proof that our tax money is not made to help us. This is literally the first time I have applied for any assistance. I am so disappointed. I would take her job any day if I could and do it way bette! Remember lady you should always treat people with kindness and respect. Life is hard and everyone has a story, hopefully you never find yourself in my situation. Anyway, bottom line I believe the County should 100% re evaluate workers and give these jobs to people who can handle them and deserve them! Thanks for nothing Medical Office in Aliso Viejo.

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s4 years ago

From

Came in on a Friday at 3:40 p.m., was talking to an EBT food stamp worker within 20 minutes. Nice place.

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Cami Bouchard5 years ago

From

I met with a case worker after moving to this location from northern California. A little over a month ago, I broke my ankle and was out of work for several weeks. I came to this office to transfer my health insurance andu case worker told me that he was putting in a request to transfer my Cal Viva insurance from up North. Told me I'd receive my paperwork and insurance card in 7-10 business days. I called the office today because it's now been over 3 weeks and I still cannot go see a doctor because they don't accept my insurance out here. They tell me a request to transfer my insurance was never made, and that I now have to call the state myself to have it transferred and that it will take up to 60 days. I cannot believe the incompetence of this case worker. I won't name him, but this is absolutely rediculous. Had he told me 3 weeks ago that I needed to call myself, I'd have done so then. Now I have to wait another 2 months to get physical therapy and a sign off so I get back to work unless I want to pay out of pocket, which is out of the question because I can't afford it. I plan to file a formal complaint and hope that disciplinary action is taken, because no one should have to deal with this moron. I don't know if it's laziness or he's just an idiot, but lying to my face and telling me he was putting in the request when he clearly did not is absolutely unacceptable.

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