Audrey Powersa month agoFrom
Exceptinal service! I was out of town and the person watching my home got locked out. I called, they verified my identity from afar, came out to rekey the lock the same afternoon. They were friendly and helpful and reasonably priced. Really really great experience.
Colleen Lennona month agoFrom
Very poor experience. I had a mailbox key made. The key did not work. I returned & was made a totally different key. This key didn’t work either. I went back a second time & the employee informed me that I was given the correct key & that it was obviously “operator error”. I requested my money back. I was told that they didn’t give refunds. As I walked out the door I was wished a snarky “have a nice day.”. A totally inappropriate way to treat a customer who had been polite to a company that didn’t provide the service that I had paid for. I did get the key made at True Value. And yes the key worked without any issues. No “operator error”. I was trying to support a local small business. I was very disappointed regarding the treatment by one of the two employees that I encountered. Rudeness & poor service is not acceptable.
Bob Dannenholda month agoFrom
After going into their store two times, calling several times and talking to their mobile service employee twice over two months they keep telling me I am on their list to come out to replace door locks. This shop is more than irresponsible and if I could give them 0 stars, that would be more appropriate! I called another shop just now and they will be here in an hour!
Main location2607 California Ave SW Seattle Washington 98116 US(206) 935-7538
