My Mom began experiencing significant symptoms of dementia and Alzheimers a few years before Covid. By mid-2020, after several months of “lock-down” and isolation, her loss of memory and declining ability to care for herself became quite significant. My sister and I searched for potential residential care homes, for when the time came. Early on, we placed All Seasons Hialeah at the top of our list.
After several back-to-back trips to the emergency room, the time came. My father visited a few places and agreed, Hialeah was the place he wanted for his wife. This was a very rough time for my Mom, and we were concerned her condition might prevent her from being accepted. To our great relief, the opposite was true.
Despite a rough transition, the entire Hialeah team showed nothing but kindness, compassion, competence and respect for her dignity. Soon, when one of the caregivers approached, my Mom's bright blue eyes would light up and she’d instantly smile. I truly felt, in their own ways, they loved her as much as we did ... and she clearly loved and appreciated them, too. When we'd call, they’d always make time to hold the phone on speaker and share with us that she was smiling, when she was unable to reply. They never told us what to do, and graciously answered our vulnerable questions, personally and honestly. They always remained professional, yet also felt like family.
I am grateful to Toly, Hayle and the entire Hialeah team for the quality of care they provided and for giving my Mom such a beautiful and supportive place to live.