Shoe quality is great, but Bellevue Square location has poor, unprofessional service.

I tried on two pairs. The two people working in the store were too busy socializing. One of them refused to even look at me when I repeatedly asked for assistance getting a shoe size to try on, even though the store had no other customers.

Eventually they handed me a pair, but couldn’t be bothered to untangle or loosen the laces, take out the paper fillings inside the shoe, or help at all with a proper fitting.

I commented how the shoe wasn’t feeling comfortable, and one of these two employees blurted from across the store that many of their shoes aren’t. Wow, that’s some way to sell your product to customers. Absolutely zero effort.

Allen Edmonds is miserably, embarrassingly failing at customer service, and it’s a disservice to your customers, your brand, and the craftsmen who make the product.