Primary Location
Amenities
Accessibility
Wheelchair accessible entranceWheelchair accessible parking lot
Payments
Debit cards
Its really unfortunate that I have to write a bad review. especially considering its a small family owned business. Although my birthday visit was pleasant, I was extremely disrespected by one of the sisters (employee) after calling to fix what I thought was a simple mistake. They used my credit card information from an individual wine purchase to pay for another persons transaction without confirming the authorization with me. When I called to ask about fixing this $754.00 transaction she disregarded it, raised her voice to yell as if I did something wrong and then she hung up the phone on me without resolving the issue. I've never experienced this level of unprofessionalism before from a business. My information was taken and illegally used. Absolutely unacceptable.
I also purchased a bottle of wine for my parents and it was never received or shipped. Things happen, I totally understand that. But when there is no responsibility taken and pure disrespect that is projected on to a customer that's simply trying to resolve an issue ...that just shows the character of their business. I strongly strongly would not recommend this winery. I visited a couple others in Napa that were super fun, beautiful vineyards, and most importantly honored the integrity of their business and treated their customers with respect.
