olga menendez3 days agoFrom
WOW.....I am still in shock at how YANNICK ESPINOZA spoke to me. YANNICK was the most unprofessional person I have EVER spoken to. His last words to me were, "we're getting sick of you too, bye, bye". He was condescending, rude and lied to me. After 2 weeks of waiting for the company to contact me, I began calling them and leaving messages.....for ONE MONTH. So now it's 6 weeks since my child has received services so I contacted my services coordinator at Regional Center. SHE called the company to find out what was going on and THEN I get a call from Yannick. I had explained about how my son has missed out on hours and his statement was THAT THE HOURS WOULD BE MADE UP BY THE COMPANY BECAUSE THE COMPANY DROPPED THE BALL. The new therapist came and she was very nice.....but .she's called out at least 3 times since she started in October. She informed me that YANNICK said that when the "review" time came for Regional Center, instead of submitting the review in say, February, it would be pushed back a month instead....THAT IS NOT MAKING UP HOURS....THAT IS PUSHING BACK A DEADLINE WITH REGIONAL CENTER. YANNICK LIED TO ME ABOUT MAKING UP HOURS. I let it go because I was just happy my son was getting services. My daughter , an RBT, is visiting for the holidays and I asked her to listen in and maybe give some pointers on getting through to my son....on the last session, the therapist had introduced a puzzle to my son. I had thought it was a little advanced, but since she is the expert, and it was just 1 row of a puzzle, I let it go. Now, fast forward to today...the entire time was spent on a 26 piece puzzle....I was doing the hand over hand, just so my son would feel successful....my son was very unresponsive and so my daughter stepped in and tried giving her some pointers and quizzed her on why no other activities were introduced, after going back an forth, the therapist agreed that it WAS too difficult of a task to give to my son. During the interaction between her and my daughter, the therapist was TEXTING....I'm assuming her supervisor....She was unreceptive to suggestions to what DOES work on my son and techniques the prior therapist implemented. We discussed her returning the following day. I informed her I would not be in the session because I had an appointment and so it would just be her and my daughter in the session. Within 10 minutes of her leaving, YANNICK calls me. He immediately explained how educated he is and the therapist are and would not let me complete a sentence. I had to raise my voice and ask him to stop interrupting me so I could finish my experience. His response was that those techniques were not permitted in the state of CA....then I explained to him that the prior therapist enacted those techniques and they WORKED....his response was, "well, maybe she had the relationship with your son to implement that technique"Now, if they aren't "allowed" in CA, why is it ok for 1 therapist to do it and not the new one?...His responses were more and more condescending as though me, I didn't know what was best for my child and that his sister had no place to give pointers on what worked for her, and to question the therapist on why such a hard task was expected of my child. When he told me that the therapist would NOT service my child the following day, it was the last straw for me. In the short 3 months of "service", I'd been LIED TO, CANCELLED ON, SHE WAS LATE MOST OF THE TIME, and I feel she never stayed the full 2 hours she was supposed to stay, I started to tell him, "you know, I'm really sick of your company".....Then he INTERRUPTED me and stated, "well, you know what, we're sick of you, BYE, BYE". I mimicked his sarcastic "BYE-BYE" and he hung up.....now.....if a person has ALL THAT EDUCATION, shouldnt' he know how to deal with an unhappy parent? this is all google will allow me to post...or there'd be more!
Naomi Blesofsky3 days agoFrom
Thank you to this incredible company who has helped us with our 3 kids. The professionalism, expertise, concern and efficiency are greatly appreciated. Dr. Howard and staff are an excellent fit for our family.
Berlin Davalos3 days agoFrom
Bad services even if I’m in medical doesn’t mean to treat us with disrespect, we’re human, they looked more concerned about my living than helping my autistic son i did more of their job than they do ! SMH!
