Amazon Locker - Moose

Amazon needs to pay attention the locker element of their business. I, like many others use the locker service two to three times a week. I drive about four miles round trip to make use of their locker “MOOSE” in the Beacon Hill neighborhood in Seattle. For years I’ve ordered and been notified of my package being delivered to the MOOSE location. Everything up to now seems perfectly normal. On Wednesday this week (August 2024) I made my normal four mile round trip to pickup my package Amazon had notified me they had delivered. I arrived to find fresh refurbished and cleaned lockers. (Nice). Unfortunately the lockers were posted with four photocopied notice’s (like a homemade wet paint sign)explaining the lockers are temporarily out of service. It took me (as anyone who has needed to contact a human at Amazon) A full 30 to 45 minutes to get past the stonewall of Amazon’s purported customer service phone line. It took being handed off to a second agent to receive my virtually ineffective answer. I was told the lockers were indeed on their list as “Out of Service”. The phone agent had no more information about the status of the lockers than I did. She was very polite but unfortunately did not know when the new lockers would receive their electronic provisioning required to be online. No notice to me at the time of order placement. No recommendation of an alternative delivery address and finally NO idea WHEN the lockers would be available again. A GLARING gap in Amazon’s otherwise stellar delivery service. Today is Friday of the week in question. Do I spend the time, money and effort to make the five mile drive to “MOOSE” ? Only to find it is still inactive ? Do I guess perhaps the locker will be back in service over the weekend ? I don’t know. I have no resource to find the answer. With all Amazon’s electronic wizardry can’t they find a way to inform their customers and delivery drivers about the status of this critical piece of their infrastructure ? Definitely a black eye for Amazon. After closing locations, and increasing the cost of Prime and taking a key benefit of prime (prime Video behind a paywall) away; by their stony silence (no information available online or by voice over the phone). Amazon erases any veil of secrecy that might otherwise allow you to assume your transaction is not a contest between you and some great dark, foreboding soulless machine. But that’s just my opinion.