Larry, the owner, really went the distance in solving a problem that came up in a near-new used gun I bought there. He took ownership of the problem and welcomed the chance to resolve it. Can't say it would always happen, but ended up going to bat for me and got the manufacturer to send me a brand new gun. All my interactions have been fair, honest, and reasonable. Only thing keeping it from 5 * is their hours aren't convenient for working folks. I would buy from them again.