Initially, An Lac Funeral Services provided a "Pre-need" pricing estimate of $850, which seemed reasonable at the time. However, due to my mother's financial circumstances, we were unable to proceed with a prepaid plan, as it would have affected her eligibility for assistance. Nonetheless, I was assured by An Lac that the pricing would remain consistent when the time came for their services.
To my surprise, a year later, when I was in immediate need, the price suddenly skyrocketed to $3900. This unexpected and significant increase in cost was truly disappointing and felt like a breach of trust.
To compound my frustration, just an hour after leaving their office, I received a call from An Lac apologizing for the situation and offering a "special deal" as a way to make amends. The timing of this gesture, however, was particularly insensitive, as it occurred the day after my mother's passing. The emotional toll this experience had on me cannot be adequately expressed, but I was fortunately able to find another provider who matched the initial quote, allowing me to move forward with the necessary arrangements while still grieving.
It's worth noting that my workplace is located directly across the street from An Lac's office, and even though it has been three months since this incident, I still feel a sense of disgust whenever I see their sign while leaving or returning to the office. The entire transaction with An Lac Funeral Services was regrettable and left me with a profound sense of disappointment.
In conclusion, I find this entire experience with An Lac Funeral Services to be shameful and unprofessional.
