CJ was very reassuring in explaining to me what could be causing problems with my water pressure (my higher elevation a strong possibility, which turned out to be true), and some of the other problems in my new house. He figured out specific challenges and went into repairing them quickly and efficiently.
He was a great detective in finding debris blocking the upstairs shower heads causing low output compared to the other two showers in the house. He flushed the system out and replaced some worn out washers.
He relocated a boiler drip condensation exterior outlet to a much better place where it would no longer be dripping onto the gas line causing corrosion. In the same area, he also replaced an exterior hose big that had been leaking. This was not an easy job as he had to go through the wall to change it out. He kept me informed of every step. The finished job was clean and neat.
He thought to test the neighbor's water pressure too (with their permission) to compare our water pressure's PSI. His thoughts were confirmed that our water pressure was the same, and the max possible for our elevation. It was reassuring to know this.
The overall estimate was less than the initial proposal, due to not having to replace an expensive water pressure regulator. I appreciated CJ's explaining to me the reasons for this and his overall honest and good communication.
On a personal note, he was also sensitive to the skittishness of my two indoor cats in the new place and spotted one of them who was AWOL, while leaving after finishing his job.
Jacob and his team are masters at plumbing when it comes to older homes. Cleaned out the drum trap as well as snaked out the kitchen sink. Both now run clean. He will be coming back in a few weeks and replacing my older out of code water heater. I do not have a drain in my older home And the water heater is over 12 years old. Its time Jacob and his team, came on Monday and replaced the water heater, I appreciate the efficiency and the clean up. They took the time to explain to me how to turn the water and water heater off should there be an earthquake. (of course, they added straps for that) It also brought my water heater up to code. Thank you