Ordered a large pizza and chicken wings for takeout. Waited 45 minutes, which is fine since it's Saturday night and it's a popular place. No biggie. Get there and learn that there was a miscommunication and the pizza was never made. A lady who I assume was the owner (?) apologized and offered our money back as well as to remake the pizza.
20 minutes later, we come in to learn a dude took our food and money under my name which I'm reasonably sure is was never a a man's name at any point in history. It's safe to say none of us saw that coming. The owner had us yet another pizza made and still gave us our money back.
The food is delicious (try the mozarella sticks) and I would always come back for that alone, but the way that this situation was handled has cemented a sense of loyalty in me. 10/10, will come again.