Alexandra Maddoxa month agoFrom
While their services might come with a bit of a price tag, it's well worth it for top-notch quality. These guys always complete the job quickly. Their technician, Donald, is one of the most proficient plumbers I've ever had the pleasure of working with. As a contractor, I can vouch for his knowledge and skills. He's also very approachable and friendly. When my hot water heater needed fixing, Donald provided an estimate and completed the job on the same day - I was genuinely expecting a wait. Every time I reach out to them, they respond within 24 hours and usually complete the task on the same day. Their efficiency is truly impressive.
Raven Stronga month agoFrom
Water heater troubles: The pilot light just wouldn't stay lit. Right off the bat, there was NO FIXED SERVICE/DIAGNOSTIC FEE! Secondly, if it's not a simple repair, it's bound to be costly with any plumber, so it feels better when you can trust the person, leading us to point #3. Jack, the owner and a one-man team, was absolutely fantastic. He was friendly and clearly committed to doing the right thing for his clients. He's upfront and extremely meticulous. He first attempts the simplest solutions to save you money. He never tried to convince me to purchase a new water heater, but rather explained the advantages and disadvantages. He never attempted to sell me more than I needed. After trying the simple repairs without success, he even called the manufacturer for suggestions before proceeding with his initial thought that the gas valve controller was the issue (a common problem I found in my own YouTube research). When he gave me the price quote, I asked, 'But if that doesn't work, and you've already installed it, does that mean I pay that plus anything else?' He assured me that I would only pay for the solution that ultimately fixed the problem. He sourced a new gas valve, installed it, and voila, it worked! He also fixed my drainage pipe to ensure proper drainage in case of flooding and cleaned my burner at no additional cost. We even tripped a switch while he was there. My wife couldn't figure out the electrical box, so Jack stepped in to help. Towards the end, I mentioned a concern about a potential leak due to a sudden spike in our water usage. Instead of insisting on extra charges for his time, he gave me some tips on how to find the leak and discussed what I could do to prevent expensive repairs in the future. Instead of just leaving, he said, 'Let's take a look at your water meter.' We had trouble locating it initially, but Jack found it. It was hidden under some gravel, so he fetched a shovel from his truck, dug it up, and then explained to me how the water meter works. If I can't find the leak using his simple steps, I will definitely call him to locate and fix it because he could have easily turned it into another service call for more money. My wife and I were very impressed and delighted with the experience! Thank you, Jack!
Drew Bendera month agoFrom
We experienced two sewer line backups in our finished basement in a short span of time. The initial company we hired couldn't rectify the issue, but when we reached out to Owen & Sons Plumbing LLC after the second occurrence, they certainly did. Their team, led by Kingston, promptly unclogged the line and using advanced tools like a camera and sonar, identified a damaged section. They immediately returned to dig up and remove the 20ft damaged line, replacing it with a PVC pipe in a single day. Their professionalism, efficiency, and thoroughness were commendable. They also managed to cover and smooth out the trench, carefully replacing the sidewalk slab without causing any damage. I highly recommend their services for any plumbing needs.
