I met Ebony Cole back in June 2023 when she was still at the Beverly Hills location where we had discussed about my "wishlist" and we talked about how there would be a good possibility of acquiring something before the end of the summer or latest end of year. Fast forward to now, Sept 2024, I never once heard back from Ebony about anything. I even tried contacting her and no response back. I decided to come on here in the review section to see if anyone else was experiencing similar treatment and it appears Arya has experienced the same treatment.
I would've appreciated if she had followed up or at least replied to my messages acknowledging receipt.
My recent experience with Audemars Piguet has been exceptional, thanks to Aspen Agnew and the team at AP House Los Angeles. I purchased the Royal Oak Offshore - 26238ST.OO.2000ST.01, and the entire process was seamless. Aspen was fantastic—always available and went above and beyond by demonstrating the watch’s features via video call. The customer service was top-notch, and shipping was both quick and secure.
Aspen also added some thoughtful touches, like a complimentary travel pouch and an AP Coin, making the experience even more memorable. I’m excited to continue building my collection with Aspen, particularly from the Royal Oak line, and I highly recommend Audemars Piguet to friends and colleagues.
My wife and I have been horology enthusiasts for over two decades, and we've had the pleasure of experiencing many luxury watch brands and boutiques around the world. However, working with Ebony at Audemars Piguet has been truly exceptional, standing out as one of the top experiences we've ever had.
We first met Ebony in 2020, walking into the Beverly Hills boutique without an appointment. From the moment we were greeted, we felt a connection. Ebony’s warmth, positive energy, and passion for the brand were apparent from the start. She took the time to sit with us, discuss the latest movements, and share her experiences visiting the original AP location in Le Brassus, Switzerland. That visit left us excited not just about the brand, but also about the relationship we were beginning to build with Ebony.
One of the most memorable moments was when we picked up our first Audemars Piguet piece. With small children in tow, we were concerned about the experience, but Ebony didn’t skip a beat. She made our kids feel welcome and comfortable, while still delivering a magical experience for my wife and me. It’s moments like these that truly set her apart.
Ebony’s attentiveness is unmatched. While we may forget pieces from our wish list, she never does. Just recently, she reminded me of a piece I had mentioned over a year ago, down to the date we discussed it. My wife and I always feel seen, understood, and genuinely cared for.
Her dedication and knowledge have deepened our connection to Audemars Piguet. After a few years of working with her, we took her advice and visited Le Brassus, stayed at Hotel Des Horlogers, and completed the master class on Royal Oak assembly and finishing. It was an unforgettable trip, and one we likely wouldn’t have taken without her guidance.
Her communication style is warm, celebratory, and highly attentive. Every visit to AP House feels personal and meaningful. Through Ebony, we've also been introduced to other members of the AP team, like watchmaker Rap who always takes the time explain the intricacies of each piece. These connections have really enriched our appreciation for the brand’s history and future.
In a world where luxury experiences can sometimes feel transactional, Ebony has made every interaction special, ensuring that our journey with Audemars Piguet is always one to remember. Thank you Ebony, Audemars Piguet and AP House for providing a consistent incredible experience with every visit.
