I have had minor problems with orders in the past, but this time was ridiculous. I received a phone call 8/23 that they only had a partial stock of an item that I ordered. I returned their call the same day and told the associate that I would just like to cancel the out of stock items but that I still needed the standard earrings. When I received tracking for my shipment, I was billed for the out of stock items and was due to receive a partial shipment of what was available. I called them back and had the same associate that I had previously spoken to and asked why I was billed for and being shipped the items if I cancelled prior. She admitted to it being her mistake and said that a manager would call me back. No one called back. I called again Friday and was told that the manager "just wasn't in" and would get a call back. Called again Tuesday and was told they weren't in. I called again 8/30 around 3pm my time, and was told the manager was "out to lunch". I informed the associate that I had already called several times with no returned call and was planning on sending the entire order back and starting a chargeback process. She let me know that "she isn't going to give you your money back." and let me know that she would call me back when she gets in. I'm not sure how "cancel the out of stock items" means to go ahead and ship and bill them to you anyway. I will not be doing business with this company again. Edit: They are offering to reimburse me for the backstock
Main location1426 S San Gabriel Blvd San Gabriel California 91776 US(888) 732-3450
