Skye Sanders3 days agoFrom
Came in for dinner with my husband and 3 young boys tonight after my son's football practice. I had also come in this last Saturday and had a great experience with a wonderful server, so I hate to write this review. I NEVER write reviews. I've had shitty experiences before, but never felt the need to leave a review. This time was different. I've been a bartender for the last 5+ years, so I know how things work in this industry. I have NEVER been offended by another waitress before. Not like this. As she was taking our table's drink order, she abruptly stopped and said, "I'll be right back". Fine, whatever. Maybe she was really busy and had to absolutely walk away from our table in that moment. BUT NO. She comes back to our table and says, "So, I'm not allowed to serve you alcohol if you've already been drinking. So, have you had anything to drink?". We were taken aback by this, seeing as we had our three young children with us and came in after football practice. Not only were we taken aback, we said, "no, we just came here from football and haven't been drinking." And just like that she said "ok great, so what did you want to order for drinks?" So, just like that she was ready to serve us alcohol, like she was just going to take our word for it. We could have been totally lit and tried to lie about it, but it didn't matter how we responded, she just took our word for it. So not only was this incredibly rude and not ok, she was a dumb idiot about it. I wanted to leave immediately, but we had hungry 10, 7, and 5 year old boys with us. Never going back, because Kerry made us feel unwelcome and awkward when we hadn't done anything wrong. I've never felt more judged or unwelcome at any restaurant ever. Shame on her. Seriously. Not only that, but my husband left his wallet there. So when we went back 20 minutes later to get it, they were incredibly rude and unwelcoming. The manager was almost worse than the server with how she treated us. So if you have issues with literally anything there, don’t ask for the manager because she’s about the least empathetic person ever to be in that position at a restaurant. Don’t go to this location unless you want to feel like a raging alcoholic for trying to order one drink. The fake “nice” she tried to be after she let us order our beverages was so awkwardly forced. If you’re going to make two parents of energetic, rowdy boys feel awful about even attempting to order a drink, at least have a damn backbone about it and stand by it. We will never bring our family here again. What a joke. I honestly can’t believe I took the time to type out this review, but she made me feel like absolute trash so this was worth every second.
Cynthia Abouammo3 days agoFrom
This Applebee's is conveniently located right off the highway. Service was friendly and speedy. The steak was cooked perfectly! Decent serving sizes. The only complaint I have is the tortilla chips that are served with the artichoke dip are extremely salty!!!!
Christy Pacheco3 days agoFrom
I typically LOVE Applebee's and after a day of cleaning, I was excited to reward myself with some happy hour treats this evening.
Unfortunately, my experience was a joke tonight. The bartender ignored me as much as he possibly could, as though I was his ex-girlfriend or something. I was the only person at the bar alone (everyone else was a couple) and I would think that would have triggered him to make sure I have any food and drinks I need since I clearly wasn't there to converse with anyone and the only purpose of my visit was for excellent customer service, wonton tacos and some drinks. He was so busy trying to be best friends with everyone except the girl by herself, he kept forgetting that I might want service too. I literally had to go up to a woman that doesn't even work in the bar to try to cash out. I asked her to cancel the drink I never received and left WITHOUT GIVING ANY TIP. I have literally NEVER left without giving a tip before. With someone that offers stellar customer service, I am extremely generous. He got what he earned and if I go back there and see him behind the bar...I will walk out immediately.
