2.5 stars. I am very frustrated.
The pros: -They were quick to take my money (approx $800) + get me my machine (refurbished apt size double washer/dryer), no hesitation in scheduling. -Delivered and installed quick with no problems. -Installer was kind and helpful.
The cons: -Warranty lasts 3 months, and on the 4th month (to the date) my washer stopped working.
Its been 2 weeks without washer capabilities. I refuse to spend MORE (upwards to $1000 total) money to fix a refurbished machine that I JUST purchased 4 months prior. I felt like a number, only worth the $800 and that's it. I am a single female without the help or the know how and am very frustrated and feel dooped into an over proced broken refurbished machine.
These folks are amazing! After spending a month trying to schedule a dryer deliver with a different appliance place, we finally cancelled that purchase. My wife stumbled on these guys and in two days we had a dryer delivered with a new cord put on when they realized it needed it.
Polite! Professional! And, when we realized that we mismeasured the space, were willing to change the dryer out the day of the delivery. So, so, good!
Customer Service was very helpful. The process of renting to own was very simple. When I had questions about my account, the staff took the time to make sure all my questions were answered and accurate information was given. Their products are in good shape and look new.
I would recommend them to anyone. If I need something they offer I would not hesitate using them again.
