Lisa Magruder21 days agoFrom
After waiting 10 minutes to order , with one car in front of us , we were told to wait more. Finally put in order . Pulled around and waited another long time to get to the window . Gave the jerk our credit card and my husband politely asked what was taken so long . I said we’d been waiting about 20 minutes. He snarled his lip up and rudely said “the computer says it’s only been 7 . My husband told him to cancel the order and was told “why ? You already paid for it .” Then said only the manager could do anything . I told my husband I’d make a call to the 800 number and the employee , arrogantly , told me go ahead , slammed the window and walked off . Another few minutes went by and the manager came and she did apologize and explained they were short staffed . I appreciated that and understand . Both my husband and I have worked in this business for years . But that doesn’t excuse that guy’s complete lack of customer service skills . Maybe he needs another position than drive up window . Truly , if I had paid cash , I would have demanded a refund . As it stands , I won’t be visiting this location again .
Julia Pavey21 days agoFrom
they have some wonderful stuff working at this Arby's. they were very busy, and they still did everything they could to make everyone happy and satisfied with their experience. The food was great as well. thanks for working so hard and doing a great job. It made me smile.
Dana Beall21 days agoFrom
I purchased 4 turnovers from the Port Orchard location. I received them straight into the takeout bag with no wrapper on them. The grease soaked thru the bag onto my seat. Also they were very under cooked and no frosting! What happened!! Disappointing adventure for me
