Ark Cleaners

'21-4 1st time customer/review: [Preface‐-long time, regular customer as another cleaner that switched ownership 1.5 years ago with not the same spot-removing desire/ability as prior owners. Finally garnered 3 tops plus item the night before got colored SPF chapstick on that wanted to try another cleaner. I chose ARK for their 5-Stars rating.] -- With preface in mind, 3-Star rating for:

All 4 items dropped off were specifically marked at spots, and upfront pointed out to service rep by myself. Slight disappointment that she was very unreassuring that there was much she could do on any of the 4 garments--including the night before colored chap stick color smudge. She noted such on the tag.
When I returned to pickup, I was simply handed the 4 plastic-sheeted garments, and told the price to pay. I figured the de-spotting job must have been successful, otherwise pointing out to me the lack of success would have been the professional thing to do given I specifically brought the 4 garments in for that professional purpose. Nope, when returned home, all 4 had pretty much the same spotting--including the night-before colored chapstick color smudge that for sure a pro should get out...otherwise, what's the point in initiating service? Only 2 of the 4 garments had the proverbial "Sorry, can get spots out without damaging garment" tag attached to hanger--though tucked inside, so NOT visible at pickup in the grouped garment bag. . Bottom line: the 3-Stars is not because the spots did not come out of the three older-spotted garments, but rather the lack of professional communication/effort--especially on the less than 24 hour old colored chapstick collar smudge. It was average at best given cleaning is supposed to be a cleaners specialty. I paid $25 to bring back 4 shirts that are still unwearable--that result, sans $25 outa my pocket, I could have achieved running the garments through my own washer/dryer. . Business note: very low tech, hand-written receipt system employed (no computer customer system, just old fangled cash register still), which includes no per-piece or job total price on drop off receipt, not digitally printed drop off or pickup dates, etc. This means either in for a surprise (I chose this method given I was expecting ARK to give honest try as de-spotting all 4 of my light colored shirts dropped off), or would have to press for price quote to be hand written onto drop off receipt before leaving the building. . Below is not specific fault of ARK, so not included in the Star rating, but worthy consumer note: -- This old, outdated, small strip mall has a small parking lot with:
Busy mini-mart cars come/go. Stall in front of ARK causes parking competition in front of the mini-mart.
Frequently present transient population.
No shade parking.

All 4 items dropped off were specifically marked at spots, and upfront pointed out to service rep by myself. Slight disappointment that she was very unreassuring that there was much she could do on any of the 4 garments--including the night before colored chap stick color smudge. She noted such on the tag.
When I returned to pickup, I was simply handed the 4 plastic-sheeted garments, and told the price to pay. I figured the de-spotting job must have been successful, otherwise pointing out to me the lack of success would have been the professional thing to do given I specifically brought the 4 garments in for that professional purpose. Nope, when returned home, all 4 had pretty much the same spotting--including the night-before colored chapstick color smudge that for sure a pro should get out...otherwise, what's the point in initiating service? Only 2 of the 4 garments had the proverbial "Sorry, can get spots out without damaging garment" tag attached to hanger--though tucked inside, so NOT visible at pickup in the grouped garment bag. . Bottom line: the 3-Stars is not because the spots did not come out of the three older-spotted garments, but rather the lack of professional communication/effort--especially on the less than 24 hour old colored chapstick collar smudge. It was average at best given cleaning is supposed to be a cleaners specialty. I paid $25 to bring back 4 shirts that are still unwearable--that result, sans $25 outa my pocket, I could have achieved running the garments through my own washer/dryer. . Business note: very low tech, hand-written receipt system employed (no computer customer system, just old fangled cash register still), which includes no per-piece or job total price on drop off receipt, not digitally printed drop off or pickup dates, etc. This means either in for a surprise (I chose this method given I was expecting ARK to give honest try as de-spotting all 4 of my light colored shirts dropped off), or would have to press for price quote to be hand written onto drop off receipt before leaving the building. . Below is not specific fault of ARK, so not included in the Star rating, but worthy consumer note: -- This old, outdated, small strip mall has a small parking lot with:
Busy mini-mart cars come/go. Stall in front of ARK causes parking competition in front of the mini-mart.
Frequently present transient population.
No shade parking.

Customer Reviews

4.8

5 Reviews

Karen Teague7 days ago

From

Louie Kroll7 days ago

I asked for some difficult jobs.

Had to take in some shorts, but more importantly, had to add some difficult additions to a tent.

When I picked those two things up- everything was perfect. And for $17. This is a great business that you should steer your money to today.

Louie

Amrit Sahota7 days ago

I don’t dry clean often, but I had some pieces that I finally needed cleaned and they did an amazing job - the price was great too. A suit jacket, two pants, and a cami for $25. They even replaced a missing button which I planned to do after they were cleaned. Overall, I will definitely be taking all my winter dry cleaning over to them at the end of season. Thank you very much!