The furniture is very pricey, but the quality is excellent, so I am satisfied there. The reason for the 3 review is our salesperson. Our salesperson didn't know much about the product, kept us waiting for quite a long time for answers to every question, and had her facts wrong about certain services. (For example, she offered us free delivery when we were looking at furniture, then later retracted it after we wrote up the order.) Additionally, she didn't tell us when we ordered that one of our pieces was on backorder. When she did call, she estimated that it would arrive May 5, but in reality it has been two weeks longer than that. The delivery guys have been beyond fantastic - really professional and very careful with our home and our new furniture. 5 for the delivery team. 4 for the quality / price balance. 1 for the sales staff.
