Kei Alasti12 days agoFrom
When it was time to help my dog cross over, I made it very clear saying I would like for my dog to be sedated before the final shot. However when they brought us in the room, I sat listening to the staff laugh hysterically and a vet I never met or saw before came in, did not introduce herself, said nothing, proceeded to insert a syringe into the catheter while making annoyed sounds as if it was a bother or difficult for her, she then announced my dog was dead and left the room. I have never had this experience before in any of my past dogs I’ve had to put down. All vets walk me through the process. I thought she was sedating him so I barely had time to tell him I love him before he passed. I understand this is an unpleasant process for the vet but the way this was done was so wrong. I literally and specifically told Kelly that I did not want my dog put down while upset and crying and that I wanted him sedated which she claimed she would tell the vet but this request was ignored and I was not warned or told why. He died crying/screaming out and I still don’t know the name of the vet who did it. The worst possible experience I could have had. The last time I had to euthanize my dog, the kind vet walked me through the process of what he was doing and spoke kind words to me. This vet said not a word. Even when I spoke to her she did not reply except to grunt.
Cat Mendoza12 days agoFrom
Arroyo Vet and staff are amazing. Dr. Villano and Dr. Gonda are so thorough and both of them have saved a few of my dogs lives. They are miracle workers to me. This time it was Dr. Gonda who removed cancer from my beautiful baby then kept in contact with me about the results from the lab and a plan moving forward. My dogs are very reactive and none of the Doctors or staff will shy away from them and instead they make accommodations to be able to help them. They show so much kindness and compassion and I'm so grateful to have them in our lives. Karen is an angel on earth going above and beyond to help an animal and their family, Jackie, Brooke, Jen, Stewart and the rest of the staff who I can’t remember their names at the moment are some of the best people on earth. Arroyo is the best. Thank you Arroyo.
Robin B12 days agoFrom
Dr Gonda treated us dog parents with respect and kindness. He explained and showed us in great detail the issue we were having with the puppy. He even called us back today to go over some details we didn't discuss yesterday, but wanted answers on (after we left the clinic). I highly recommend this vet to any one with a fur baby who needs someone looking out for us.
Main location476 Los Angeles Ave B9 Moorpark California 93021 US(805) 529-6833
