David Stone2 hours agoFrom
My wife & I went into the Victorville store to look at bedroom furniture .we were greeted by Bill Allen. He told us that Ashley had a 30 percent off labor day sale, and Asley had extended it . He then handed us a paper witch we didn't look at. Bill just told us it was another 15 percent off. We found a bedroom set, so we go to pay for it. The manager wrote it up. Bill tells him to take off 15 percent. We trusted them and signed it. I asked Bill about the 30 percent off. He told us 30 percent off the online price. The 30 percent off was a lie. We got home and I looked at the paperwork and we were sick to find out that they charged us $550.00 for a 5 year. Warranty. We called the store witch goes to a call center overseas. We were told we signed the paper and they won't do anything about it. I told them we don't want the furniture and to come and pick it up. Was told it was already delivered and won't take it back. I have filled complaints with the department of consumer affairs, please stay away from this store at all cost. These people are dishonest and deceiving. Worst nightmare ever. BEWARE. GO ELSEWHERE!!!
Kelli Watt2 hours agoFrom
Horrible customer service we bought a recliner sofa and for one room and a recliner couch loveseat and a single recliner all electric and we bought a battery pack 2 months ago. They still have not sent the battery pack which is 200.00 dollars. When we call the store no one answers or they put you on hold and disconnect you after 5 minutes the store manager will not return calls.
If you want quality furniture and great service this isn’t the place to go
Beth Diaz2 hours agoFrom
I had a great experience here using my store credit. Bill was very patient yet persistent with checking in on me. He was wonderful and very nice. I wanted to ensure that I found what I liked within my budget and David made it happen!
