Ashley Store

Retail chain with a variety of signature home furniture, decor, & accessories.

Couch delivered with 3 holes in back. I got the run around from the company for weeks. They said they would not replace it they had to send technician to repair it. I refused to buy damaged merchandise. The phone number on employee business card as well as internet is a customer service virtual assistant representative's that cannot answer questions and most of the time she says good bye and hangs up on you. After visiting store 2 times and furnishing pictures several times i get an approval for a replacement . Only to get an email stating they beed pictures and will send a technician. Went to store again and had delivery of replacement scheduled . I receive a call that morning stating it won’t be delivered. I am now very upset, and asked why Representative said she would have to call me back. She never did. I call again and the new rep says it will be delivered. When the time frame ran out. I called again and they told me couch never made it on the truck and it won’t be delivered. I sat home all Saturday waiting. Worst customer service and communication between the store and customer service department I have ever experienced. I will not recommend this company due to the customer service department and delivery services in which I paid for!!!

We would like to thank Nick, the showroom manager, for assisting us with an exchange. He went the extra mile for sure and we are appreciative of his patience and professionalism. Our sales consultant, Tim, was excellent to deal with.

Our sales guy, Matt is the consummate professional! He is friendly, thoughtful, helpful and most importantly follows up. We have ordered several pieces of furniture through him and he has handled all the details by text and email. Matt is truly the best. Thank you, Ashley Furniture for having him on your team!!!