Chris16 days agoFrom
Unfortunately, this location practices unethical sales behaviors. My mom went in to buy a new queen bed and bedding on Tuesday. She was told the bed would arrive Friday and be setup for her. Well Friday came and went. Then it was rescheduled. She calls the sales rep and gets no response. Texts him no response. Calls the store. Told the sales rep will reach out. Still no response. Goes to the store and cancels her order. Then the sales rep calls her and refuses to help her return the bedding. Mind you it was was still within the return period. Now no one will help her, it’s been a month and the sales rep told her “well maybe if you didn’t cancel your order I could have helped you.” Now my mom is stuck with needing she doesn’t have a use for since she doesn’t own a queen bed. They refuse to help or provide customer service. The manager refused to talk to her and told the sales rep to handle it… this is mind boggling. So my mom has to keep $800 worth of crap because a sales rep got his feelings hurt she cancelled the order.
Dewain Robinson16 days agoFrom
Bought furniture with a 5 year warranty from them. The leather on the sofa is fading badly where heads rest. The electronics started to fail. I opened a warranty claim to find that they don't support their products unless you immediately report the issue and they don't support leather at all. So, they charged me for a warranty that is pretty much useless. If you file a claim lie about when you noticed the problem as they use that as a way to get out of dealing with faulting products. You will see post about people saying they had a great buying experience, but furniture is not about buying its about owning. I thought I had piece of mind, but the quality is poor. I have a sofa and loveseat combo from 10 years ago from Rooms To Go and they are in great shape, never buy from this company unless 3 years is good enough for furniture for you.
Mike Leberte16 days agoFrom
Sales assistant Michael helped us zero in on the electric recliner couch with pet proof fabric and sealed the deal with 0% for 12 months.
All in less than a an hour.
