Very disappointed. My mother ordered a couch in mid-September, it never arrived. Around the 1st of October I went back in inquired about the couch they gave me profuse apologies and the manager found the model number and the correct color of the couch, he then my name and number and asked if a 6 to 8 week delivery window would be okay. I said not a problem. He said check back at the first up the year. I asked if we needed a place a deposit or pay for the couch. He said no need. We'll have it for you in January. Wouldn't you know it, come January when called and Inquire about the couch, found out it was never ordered. I was told that I would be receiving a call from the manager after he got out of a meeting. No one has ever reached out to me regarding this. From my experience, do not trust them. From my personal experience, I would never attempt to purchase her order furniture from Ashley. I am not sure why they refused to order the couch and told me they did twice. They must have better things to do then sell furniture to customers. It makes me wonder how they really make their money.
Yes, for clarification, the Ashley store in Carlsbad, New Mexico.
