Ruben Jimenez14 days agoFrom
So far not so great.we have a lanai wall we didn't want. Sales staff failed to do their part in relaying our wants. We signed all the documentation we had to on time. Wall was put up anyway. We were told the wall is staying take it or leave it we'll give your deposits back. Love our location so we have a wall. Had some issues during frame inspection, we were told to speak to sales staff in office, Amelia was very rude during conversation. I explained her rudeness to Hannah and she concured with us and apologized for her. On Sunday we did a home tour and noticed some discrepancies and took pictures. Showed Hannah the pictures, she assured us she would take care of it,called Tuesday and spoke with Hannah to see if it was taken care of. She couldn't tell me if it was done or not ,but what she could tell me was that the inspection had passed and sheet rock had been installed and would not be coming regardless what was done or not.Unacceptable. I went to city hall spoke with inspector and showed him pictures of the discrepancies. Gave him my number,he called me back within 20 minutes and said it would all be taken care of tomorrow.VERY PROFESSIONAL .called Atherton ,Justin answered and he had the nerve to say he didn't appreciate me going to city hall and complaining. I let him know I didn't appreciate the fact that I had to. He was very rude and unprofessional. What happened to the customer who is spending over a half a million dollars is always right.At the end no apology from him.About a half hour later I called Atherton again about an email, Justin answered,when I introduced myself Justin chuckled on the phone.VERY RUDE AND UNPROFESSIONAL.can't wait for this to be over.
Deb K.14 days agoFrom
Beautiful well laid out floorplans with something for everyone! Our fave has an option for a casitas which is a separate but attached living quarter- that includes its own livingroom, bedroom, walk in closet and bath. And the lots for most of the homes are pretty spacious compared to other homes we considered. However, be prepared to battle because in this market there are hundreds competing for these homes and even if pre approved you will have to compete to secure a lot appointment from the 5 or 6 released via email, on a specific day and time 1st come, 1st serve. In addition, each time lots are released the price of the homes increase. By the time you secure a lot appt, you may no longer be approved at the amount the house now cost. That's the reason for the 4 star rating-the stressful competing, because the homes are beautiful. Good luck.
A14 days agoFrom
Before you decide to buy an atherton
home make sure to check the quality of unfinished projects. They will sell you a home before completing your cabinets, interior painting, counter tops, tile setting, cracked foundations / stucco, door hardware these items will most likely be ignored with rude customer service.
