Brown and black shoppers stay away. It's unfortunate that I would even in this day have to share an experience like this. I had never been to this store before so this was my first and last time. They were having a great sale so I went to check it out. I walked in and began to browse. I then began to hear about every few minutes, "Welcome, Is there something I can help you find? " I turned around thinking that I was being asked but no it wasn't addressed to me. It was addressed to everyone but me. It was asked to the women shopping next to me every few minutes by different sales people but never me. I walked through the store a few times and not once was I asked if I needed assistance.
I found a couple of items that I wanted to purchase. While waiting in line I heard the cashier ask the customer if they were interested in signing up for a rewards card for a discount offer. When it was my time at the counter, no offer was made to me, just simply, "How will you be paying today? My response oh with my store credit card. I have a Gap card that as most well know can be used for this store as well.
I entered my phone number into the key pad since I am a customer in the system. And proceeded to insert my card into the card reader. Right before I was about to do this the sales person asked to see my card. I found it odd but thought oh perhaps for security purposes they are doing this. I'm guessing she will ask for my ID as well. But, No she never asked for my ID.
She only stalled while looking at my card and said that she was getting asked a question she's never seen. I waited again for her to ask me my ID or billing zip. Standard stuff but no she just responded with, "oh its gone". My response, Or there never was a question and you were just stalling.
I've dealt with this before being a person of color when I was younger. It was extremely difficult to have this happen to me as a 50 year old. All I can say is this retailer needs to due better. After all that we have been through to still walk into a retailer and feel unseen, and that my financial means questioned is sad.
