Taryn Grahama month agoFrom
Went in today with a busted phone expecting to pay a whole lot to get a new one but instead Andy did a whole magic trick that ended up saving me money now and in the future. The patience and multitasking abilities on this guy is more than impressive. They all take the time to troubleshoot every problem that walks through that door. If you're in a bad mood, don't you dare go in a take it out on these guys. Thanks again fellas.
surbhi prasada month agoFrom
I have 2 bad experiences with the store. The staff is very rude, maybe on hourly or commission basis (Diamin especially, who thinks that he knows so much but don't). They don't want to support customers but their aim is to upsell , that's it. They tried to fool me by giving a sim and telling that phone is not supported so that I buy a phone from them. When I said that I am already using an atnt sim on this phone, then they proposed to buy a new sim. When I asked them how will that solve problem, they eventually agreed to replace sim. At the end , I have to resolve the issue myself by googling. But I guess they think it's not their problem after providing sim. Do hell what do you want attitude. Also, rather than providing resolution , they would just ask to call customer care 611 where you can never talk to anyone. After an hour, 611 picked up and asked me passcode for a new prepaid sim without which they can't help to which I told them I haven't set up ever, then store tells me that they can't set up passcode for prepaid sim. Only 611 can do. Lol , maybe both need to talk to each other and train themselves. But really very poor after service.
Patrick Liua month agoFrom
I was misled by the staff member about if adding a wireless line can work with Apple Watch. By following the instruction by the staff, it did not work. I need to cancel the service and later fix the bill. It's poor experience with the staff in this store.
