Hayley Nitz22 days agoFrom
Wish I could give this store 0 stars. After trying to trade in my phone and being lied to about the trade in value, I'm now out $1100 and they won't honor what they said. It's not my fault an employee told me the wrong information. When I tried to talk to someone about it, I kept getting beat around the bush answers, "call customer service" "the manager is busy right now". For days. I called multiple times and went in person 3 times as well. No solutions. Had to go to another store for them to help me and even customer service there and on the phone said that the original store had majorly messed up. AT&T customer service couldn't help me much but they atleast gave me some credit for this stores MAJOR mess up. I've never been treated with such disrespect. Will NEVER recommend this store to anyone, not even my enemies.
Stephanie Muro22 days agoFrom
I came in to pay off my iPhone 12 and upgrade to the iPhone 15 , the pay off process was smooth and easy . Although Amir said they had a so called “promotion” going on where I get a “FREE” internet air hot spot that supposedly “Came with the IPhone15” . Now my bill is do and there is an extra 55$ added to my bill . I called the store to complain and the person I spoke to said “he’s going to be honest Amir the person who helped me the day of paying off my old phone and getting the new iPhone 15 just wanted to make an extra sale . I’m guessing he get commission from it ? But now I have to go out of my way and call customer service so I won’t get billed the 55$ and I also now have to go out of my way and return the device , A device I never asked about or needed in the first place it’s only 55$ but what makes me mad is them trying to play there customers . I knew it sounded to good to be true but because I trusted them I didn’t think anything of it . Be Aware of these scams
Alexey R.22 days agoFrom
The employees were extremely friendly and helpful, they were ready for me as soon as I was there, five star customer service, they were patient with me and they truly tried to help me figure out all my issues. Thank you so much!!!
