Sydney Harrison18 days agoFrom
I am so confused by the experience I had yesterday. Showed up at 5:15 (45 mins before closing) and the door was locked. There was one employee in the store with 2-3 people, and 1 employee sitting in his car in front of the store. The car employee gets out and says that’ll be the other guy’s last customer, then they’re doing a shift change right after he finishes his lunch break (multiple things about that make zero sense - shift change less than an hour before the store closes? Lunch break at 5:15pm?). He says they’ll reopen at 5:30. I’m annoyed having to wait but my phone is broken so I have no choice. The people in the store leave, and the two employees lock the store and drive off together in the same car. I waited outside until about 5:45/5:50, and when they still didn’t show up, I gave up and went home. I doubt they ever showed back up. I ended up ubering to a different store location the next day. I guess the employees at this location just think their jobs are a joke and that people are showing up for fun and not because they actually need help with their phones. Horrible experience, hope I never have to go back here.
Harrison Crenshaw18 days agoFrom
I’ve come in for several weeks in a row to resolve an issue re: disabled access to my phone’s data, which includes disabled access to apps, web search & iMessage without wifi. I’ve been sent back and forth from the Apple store and AT&T, with no resolution in sight to this day regardless of getting a new plan and new phone today. The interdepartmental coordination of on-site technical support & customer service has been quite subpar and offensive as sales attempts to upgrade service and add services have been incessant in spite of the problem continuing and the process by which to resolve it being convoluted & arduous. I am seriously reconsidering service with AT&T for the future and will be sharing this experience with associates, friends and family to deter them from this lack of customer care or corporate organization.
Susan Alexander18 days agoFrom
Sung the store manager was outstanding! He went to great lengths to help me and spent an hour and a half patiently helping me!! I give him the highest praise possible!
