Stephanie is phenomenal. She is patient, knowledgeable, friendly and extremely helpful. She deserves a bonus and a promotion. She has gone above and beyond expectations to assist this elderly person to navigate the trials and tribulations of returning defective products, changing contents to the replacement products, preparing the returned products for shipping and selecting the protective accessories for the replacement products. She is a tribute to the company. Richard Fine, Ph.D.

As a teacher and caregiver, my phone is my life. My mom and I have been with AT&T since the very beginning of flip-phone times. When others complain about their cell phone carriers, and how they don’t have service or they can’t get or their Internet is weak, I continue on with my AT&T excellent internet, hot spot, great customer service wherever I travel and whatever I need to do for my work or personal use on my phone. Sadly, after accidentally dropping my phone in the (clean) toilet, I was unsuccessful in drying it out in rice or the blow-dryer. It was time for an upgrade anyway (I had an X). When I walked in the AT&T door two friendly representatives welcomed me in. Victor was up next so I got lucky :) After exchanging security information we looked up my current plan. I explained how I am an educator he helped me get the best possible deal with a teacher discount % for those educators out there, nurses and first responders as well. They have a well stocked store of phones and accessories physically in the store. I knew I needed to walk out with a working phone. We quickly determined the best phone for me and Victor was kind and patient. I got a deal on accessories as I needed a case, screen protector and high powered charger. He took the time to meticulously install the screen protector and helped me set up my new cool blue phone, so I was able to retrieve all of my information which was backed up on iCloud. The entire experience was very positive and I highly recommend the Port Hueneme AT&T store. Victor and his team will take good care of you!